The sampling method of the study that will be using is the “Simple Random Sampling” where from the list of the customers and prospects of UPS, some customers and prospects are selected randomly by randomizing their unique ID number generated in the customer database and Prospect database. The data are found randomly generated from Ms. Excel and we have found out 25 sampling units all together to find out the date by interviewing them individually over Email. Through this research and study we would describe the certain situation and analyze certain factors of the SCS industry and also some primary findings will be explored on few area to describe the recent phenomena of the freight forwarder industry and the major features those plays important role in industry to gain the quality service and the growth of the business.

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