A accident is when a patient have injuries, illness or the patient died.
A incident is something what it almost happened witch could caused injuries, illness or death.
We have to take precaution to prevent the harm of the patients.
3.4c The main legislation covering occupational health and safety in the UK is Health and Safety at Work Act 1974. The CQC is making sure that all the employers and patients are in safe.
3.5a The factors that may cause confrontation are:
• Biological – because an individual is in pain or suffering the side effects of medication or substance misuse.
• Social – because of being bored, wanting social contact, having a need to be in control, not being able to communicate or understand what is being said.
• Environmental – because of loud noise or bad lighting or barriers in the room to mobility.
• Psychological – because of feeling left out or lonely.
3.5b+c Sometimes an open discussion with any patient, where they are treated with respect and dignity, can often find a solution. We should take the patient to a quiet place, asking questions and listening carefully to what they say, taking their feelings of being upset or angry seriously and trying to find a way forward that they understand and can agree to.
It is important that we get to know the patients we are working with as far as possible so we can recognise triggers to distress. It is also important that we don’t get emotionally involved but we keep a clear head and we are looking out for body language and reactions. If we feel that a one-to-one situation between us and an patient has the potential to become confrontational we should try to leave the scene to give them time to calm down.
STANDARG FOUR – EQUALITY AND DIVERSITY
4.1a Equality is the current term for ‘Equal Opportunities’ and is based on the legal obligation to comply with anti-discrimination legislation. Equality protects people from being discriminated against on the grounds of group membership i.e. sex, race, disability, sexual orientation, religion, belief, or age.
Diversity is about respecting individual differences, and people’s differences can be many and varied:
• National origin
• Sexual Orientation
• Marital Status
• Socio-economic differences
• Family structure
• Health Values
• And more